FAQ'S

Justyol Frequently Asked Questions (FAQs)

1. How do I create an account on Justyol?

To create an account:

Click on the Sign Up button on the homepage.
Enter your email address, choose a password, and fill in your details.
Confirm your email to activate your account.
Once confirmed, you can log in and start shopping!

2. How can I track my order?

You can track your order by following these steps:

Log in to your Justyol account.
Go to the Order History section under your profile.
Select the order you want to track, and you’ll see the latest updates regarding the shipment status.

3. What payment methods do you accept?

We accept the following payment methods:

Credit/Debit cards (Visa, MasterCard)
Bank transfer
Cashplus

All transactions are processed securely.

4. How can I request a return or exchange?

To request a return or exchange:

Log in to your Justyol account.
Go to the Order Page and select the order you want to return or exchange.
Click the Request Return or Request Exchange button and follow the instructions. Our Shopify app plugin will guide you through the process.

Ensure that the item is unused, in its original packaging, and the request is made within 14 days of receiving the product.

5. What is your return policy?

You can return an item within 14 days of receiving your order, as long as the item is unused, in its original condition, and in its original packaging. Items that are non-returnable include personalized or made-to-order products, perishable goods, and intimate items like lingerie or swimwear. Visit our Returns, Exchanges, and Refund Policy page for more details.

6. What happens if my shipment is delayed?

If your order exceeds 35 days for shipping, you are entitled to a full refund. To request a refund for a delayed order:

Log in to your Justyol account.
Go to the Order Page and select the delayed order.
Click the Request Refund button, and we will process your refund within 5-7 business days.

7. How long does shipping take?

Shipping times vary based on your location and the item purchased. Typically, delivery takes between 7-21 days. However, unforeseen circumstances like customs delays may affect the estimated time. We provide real-time tracking updates so you can monitor your shipment.

8. Can I cancel my order?

Yes, you can cancel your order if it has not yet been shipped. To cancel:

Log in to your account.
Go to your Order History and select the order.
Click Cancel Order if the option is available.

If the order has already been shipped, you will need to follow our return process after receiving the product.

9. What should I do if I receive a damaged or defective item?

If your item arrives damaged or defective:

Log in to your account.
Go to the Order Page and submit a Return Request indicating that the item was damaged or defective.
Upload photos of the damaged item to help us process your request faster.

We will offer a replacement or a full refund, including shipping costs.

10. Can I change my delivery address after placing an order?

If your order has not yet been processed, you can change the delivery address by:

Logging into your account.
Going to your Order History and selecting the order.
Clicking Change Address and updating the information.

If the order has already been processed, you may need to contact our customer service at info@justyol.com for further assistance.

11. What are the shipping costs?

Shipping costs depend on the size, weight, and destination of your order. The total shipping fee will be displayed during the checkout process before you confirm your purchase.

12. Do you ship internationally?

Yes, we ship to multiple countries, including across the MENA region and Europe. Shipping availability and costs will be calculated based on your location during checkout.

13. How can I contact customer support?

You can reach our customer support team via:

Email: info@justyol.com
Phone: +212 680‑080082

We aim to respond to all inquiries within 24-48 hours.

14. Are there any promotions or discounts available?

We frequently run promotions, seasonal discounts, and sales. Sign up for our newsletter to receive updates on the latest deals and promotions directly in your inbox.