DISTANCE SALES CONTRACT

Last updated: September 18th, 2024

This Distance Sales Contract has been prepared in accordance with consumer protection laws and e-commerce regulations, defining the rights and obligations of the Seller and the Buyer for the sale and delivery of products or services through the www.justyol.com (hereinafter referred to as the "Website").

ARTICLE 1 - PARTIES

1.1. SELLER

  • Company Name: Justyol
  • Address: [Company Address]
  • Phone: [Phone Number]
  • Email: [Email Address]
  • Tax Number: [Tax Number]

1.2. BUYER

  • Name/Surname or Company Name: [Buyer’s Information]
  • Address: [Delivery Address]
  • Phone: [Phone Number]
  • Email: [Email Address]

ARTICLE 2 - SUBJECT OF THE CONTRACT

This contract regulates the sale, payment, delivery, cancellation, return, and refund conditions related to the product or service purchased by the BUYER from the SELLER's Website.

ARTICLE 3 - PRODUCT INFORMATION & PRICING

The details of the product or service purchased by the BUYER, including product name, quantity, price, and total cost, are listed in the order confirmation email sent by the SELLER.

  • All prices include applicable taxes, unless otherwise stated.
  • The BUYER acknowledges and agrees to the total price displayed before confirming the order.

ARTICLE 4 - PAYMENT TERMS

  • The BUYER agrees to pay the total amount using one of the available payment methods.
  • Accepted payment methods may include credit/debit cards, bank transfers, digital wallets, or cash on delivery.
  • Transactions are processed securely, and the SELLER is not responsible for third-party payment processing delays or failures.

ARTICLE 5 - DELIVERY CONDITIONS

  • The SELLER will ship the purchased product within [X] business days after the payment confirmation.
  • The estimated delivery time varies based on the BUYER’s location and shipping method.
  • Shipping costs are covered by the BUYER, unless otherwise stated.
  • The BUYER must inspect the package upon delivery and report any damage, missing items, or defects to the SELLER immediately.

ARTICLE 6 - RIGHT OF WITHDRAWAL & RETURN POLICY

6.1. Right of Withdrawal

  • The BUYER has the right to cancel the order and return the product within 14 days from the delivery date without providing any reason.
  • The product must be unused, in its original packaging, and in resalable condition.
  • The BUYER is responsible for return shipping costs unless otherwise agreed.

6.2. Return Process

  • The BUYER must notify the SELLER via email or through the Website's return request system.
  • The product must be shipped to the SELLER’s designated return address, and tracking details must be shared.
  • Refunds will be processed within 7-10 business days after the SELLER receives and inspects the returned item.

6.3. Non-Returnable Products

The following items cannot be returned or refunded:

  • Personalized or custom-made products
  • Hygiene products (e.g., lingerie, swimwear, cosmetics, food items)
  • Used, damaged, or altered products

ARTICLE 7 - ORDER CANCELLATION

  • The BUYER may cancel an order before it is shipped by contacting the SELLER’s customer service.
  • If the order has already been shipped, the BUYER must follow the return process.

ARTICLE 8 - WARRANTY & LIABILITY

  • Products sold through the Website are covered by a manufacturer’s warranty, if applicable.
  • The BUYER agrees to follow the product instructions and usage guidelines.
  • If the product is defective, incorrect, or damaged, the SELLER will take the necessary corrective actions, including replacement, repair, or refund.

ARTICLE 9 - PRIVACY & DATA PROTECTION

  • The BUYER’s personal data is processed in accordance with the Privacy Policy and is not shared with third parties without consent.
  • Contact information is used only for order processing, customer support, and communication.
  • The SELLER does not send marketing messages without explicit consent from the BUYER.

ARTICLE 10 - FORCE MAJEURE

  • The SELLER is not responsible for order delays or cancellations due to unforeseen events such as natural disasters, wars, pandemics, transportation disruptions, or legal restrictions.
  • In such cases, the SELLER and BUYER will discuss possible solutions.

ARTICLE 11 - DISPUTE RESOLUTION

  • In case of a dispute, the BUYER must first contact the SELLER’s customer support.
  • If the issue cannot be resolved, the dispute will be handled by the consumer arbitration board or courts in the SELLER’s jurisdiction.

ARTICLE 12 - ACCEPTANCE & EFFECTIVENESS

  • By placing an order, the BUYER acknowledges and agrees to all terms of this Distance Sales Contract.
  • This contract takes effect on the date the BUYER completes the purchase.

SELLER CONTACT INFORMATION

  • Company Name: [Your Company Name]
  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]

BUYER INFORMATION

  • Full Name / Company Name: [Buyer’s Name]
  • Phone: [Buyer’s Phone Number]
  • Email: [Buyer’s Email Address]
  • Address: [Buyer’s Delivery Address]

📅 Contract Approval Date: [Date]

BUYER’S APPROVAL:
📌 [BUYER NAME] – [Date]

SELLER’S APPROVAL:
📌 [SELLER NAME] – [Date]